PRIVACY PROTECTION STATEMENT - Cla-Val

PRIVACY PROTECTION STATEMENT

  1. What is CLA-VAL UK’s general attitude regarding privacy protection and the handling of personal information?

 

CLA-VAL UK Limited (hereafter: CLA-VAL UK) is a limited company governed by UK law whose registered office is situated at: Dainton House, Goods Station Road, Tunbridge Wells Kent, TN1 2DH

 

CLA-VAL UK takes data protection seriously. CLA-VAL UK is committed to a responsible handling and protection of personal information.

 

CLA-VAL UK operates the www.cla-val.co.uk website and is responsible for collecting, processing and using personal data and the processing of data in accordance with the law. CLA-VAL UK aims to be in full compliance with UK law regarding data protection, other provisions of UK legislation regarding data protection and the EU-GDPR.

 

  1. What to do if you have questions about your personal data with CLA-VAL UK?

 

CLA-VAL UK wants to be clear about how it uses personal data. If you have any question or concern related to CLA-VAL UK’s handling of your personal information, please read this statement carefully. Unanswered questions may be sent to CLA-VAL UK’s at:

 

CLA-VAL UK Limited

Dainton House

Goods Station Road

Tunbridge Wells

Kent

TN1 2DH

info@cla-val.co.uk

 

 

  1. What are the legal grounds for the processing of your personal data?

 

CLA-VAL UK processes your personal data in accordance with recognised principles regarding data protection for all that the said processing is authorised by legal grounds or by a legal provision. The processing of your personal data in connection with the establishment or implementation of a contract is based on respect for pre-contractual measures and contractual obligations. Moreover, CLA-VAL UK has a legitimate interest in being able to process your requests, improve and develop its products and services and offer you products and services that meet your needs. When it is required or given, your consent constitutes legal grounds for processing your personal data.

 

 

  1. How does CLA-VAL UK use the personal data of persons other than their employees?

 

CLA-VAL UK collects, uses and keeps on file personal data only if necessary, notably:

 

  • to maintain accurate customer, supplier, business partner, shareholder or investor files and improve relations with these groups;

 

  • to optimize internal processes and the delivery of goods and services;

 

  • to protect the company sites and infrastructure (access control, video and IT surveillance) and for other security reasons;

 

  • to fulfil contractual or legal obligations, or to make legal claims, in connection with these groups; and to respond to a court order.

 

CLA-VAL UK does not knowingly collect any personal data from children under the age of 16. If we observe that such personal data has been passed on to us, they shall be quickly deleted.

 

Your personal data may be used in one or several of the following contexts:

 

  • Client account setup and administration: We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account with us, provide technical and customer support and training, verify your identity, and send important account, subscription, product or service information. The processing of your personal data is necessary to perform pre-contractual and contractual measures.

 

  • Contact by telephone and with the help of the contact form: we use the personal information to examine and process your request and supply you technical and client support. The processing of your personal data is necessary to process your request and improve and develop our products and services.

 

  • Personalization: We use personal information to deliver and suggest tailored content such as news, research, reports, employment or business information and to personalize your experience with our services. Some of our services will ask you to share your precise geolocation so we can customize your experience and increase the accuracy of the service. If you agree to share your precise geolocation with us, you will be able to turn it off at any time by going to the privacy settings on your mobile device or online. The processing of your personal data is necessary to be able to improve and develop our products and services.

 

  • Performance evaluation: We use relevant personal information to measure whether the goals defined in our contract with you are being reached. The processing of your personal data is necessary to perform our contractual obligations and improve and develop our products and services.

 

  • Research and development: We use personal information for internal research and development purposes and to improve and test the features and functions of our products or services. This interest represents legal grounds for processing your personal data.

 

 

  • Legal obligations: We may be required to use and retain personal information for legal and compliance requirements, such as tax law; employment, social security or social protection law; the prevention, detection, or investigation of a crime; loss or fraud prevention. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons. The processing of your personal data is necessary to comply with legal obligations and protect our assets and our personnel.

 

 

  1. How is your personal data being protected?

 

CLA-VAL UK applies all technical and organizational measures necessary to guarantee an adequate protection and the accuracy of the personal data on file. Our privacy protection policy is closely aligned with widely accepted international standards and is reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. Below, you find a list of additional data protection measures in place at CLA-VAL UK:

 

  • We have measures in place to protect against accidental loss and unauthorized access, use, destruction, or disclosure of data;

 

  • We have a Business Continuity and Disaster Recovery strategy that is designed to safeguard the continuity of our service to our customers and to protect our employees;

 

  • We place appropriate restrictions on access to personal information;

 

  • We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely;

 

  • We conduct Privacy Impact Assessments in accordance with legal requirements and our business policies;

 

  • We train our employees and contractors periodically on matters related to privacy protection and information classification;

 

  • We take steps to ensure that our employees and contractors operate in accordance with the training they’ve received;

 

  • We require our third-party service providers to protect any personal information with which they are entrusted in accordance with our own privacy protection policy and applicable procedures.

 

 

  1. What are your rights in regard to CLA-VAL UK?

 

CLA-VAL UK grants every person whose personal data it has on file the right to require access to as well as correction, completion, erasure or transfer of his/her personal data. Concerned individuals may also require that the use of their personal data be restricted or stopped. All requests shall be addressed to CLA-VAL UK at above mentioned address. Please note that requests are subject to any relevant legal requirements and exemptions, including identity verification procedures. Before reacting to your request, we may ask for proof of identity. In the event of obviously unfounded or excessive requests, notably owing to their repetitive nature, we reserve the right to invoice administrative fees. To the extent that we provide tools permitting you to self-manage your personal data and opt out of certain usages of your personal data, we expect you to do so.

 

 

  1. Does CLA-VAL UK transfer your personal data?

 

CLA-VAL UK transfers personal data to third parties only if it has the consent of the concerned person to do so, and only if the third parties are reliable partners able to guarantee the same level of data protection as does CLA-VAL UK. If required by law or a court to transfer personal data, CLA-VAL UK may do so without informing or seeking consent of the concerned individual. Here’s an overview of the third parties CLA-VAL UK may share personal data with:

 

  • Companies of the CLA-VAL Group;

 

  • Third party service providers, for instance external Software as a Service providers supporting services to customers, suppliers or employees;

 

  • Administrative authorities, such as national employment, the tax authority or customs offices.

 

 

  1. Does CLA-VAL UK transfer your personal data into other countries?

 

When CLA-VAL UK transfers personal information from The United Kingdom to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal information protect it. If you would like to know more about our data transfer practices, please contact info@cla-val.co.uk or the above mentioned postal address (see 2.). You will find below an overview of the third parties situated in countries other than the United Kingdom with which CLA-VAL UK could share data:

  • Companies of the CLA-VAL Group;

 

  • Third party service providers, for instance external Software as a Service providers supporting services to customers, suppliers or employees;

 

  • Administrative authorities, such as national employment, the tax authority or customs offices.

 

 

  1. Does the www.cla-val.co.uk website use cookies?

 

CLA-VAL UK uses cookies to temporarily save your input data when you fill in the contact form on our website.

Cookies are information files that your Internet browser automatically registers when you visit a website. Most Internet browsers automatically accept the use of cookies. It is however possible to delete them or deactivate them in the settings of your Internet browser. The deactivation of cookies is likely however to limit the functions for using our website.

 

 

  1. Does the www.cla-val.co.uk website use tracking tools in connection with your utilisation data?

 

Our website site uses the following tracking tools:

 

  1. VisitorViewVisitorView is a solution by MultiView Inc., 7701 Las Colinas Rdge Suite, 800 Irving, TX 75063, USA that allows information on visiting companies to be obtained by keying in the IP address of the users and comparing it to a database. The use of this solution is necessary for us to improve our products and services and to determine which products and services could interest you. 
  2. Google Tag ManagerGoogle Tag Manager is a solution by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Tag Manager is a tag management system, allowing traffic on our website to be measured. The use of our website triggers these tags depending on the configuration put in place. Google Tag Manager does not collect personal data. 

     

  1. How long does CLA-VAL UK keep your personal data?

 

CLA-VAL UK keeps your personal data on file only for as long as necessary, taking into account contractual agreements, legal retention requirements and national prescription rules. Personal data no longer needed is securely deleted and destroyed.

 

 

  1. Link2ValvesTM Service

 

In the framework of the Link2ValvesTM service, CLA-VAL UK keeps the user’s personal data collected on creating the account, the use of this or its modification, as well as data concerning logging onto and using captors connected to the Link2ValvesTM service. This data is used and kept in a way that complies with this statement. The processing of data collected in the framework of the Link2ValvesTM service is necessary to perform our contractual obligations and improve and develop our products and services.

 

 

  1. Is the way CLA-VAL UK processes your personal data likely to change ?

 

If CLA-VAL UK modifies the way your personal data are processed, we shall update this notice. We reserve the right to make modifications to our practices regarding data processing and to this notice. We invite you to refer to this notice regularly to see the updates or modifications made.

 

 

  1. What to do if you have complaints?

 

If you are not satisfied with how CLA-VAL UK manages your personal data or responds to your inquiries, please let us know by writing to CLA-VAL UK (contact info above, 2.). We take your concerns seriously and will try to address them to the extent possible and reasonable.

 

If you are not satisfied with how CLA-VAL UK manages your personal data, you are entitled to complain to a supervisory authority in charge of data protection.